Medical Emergencies
MoldCo and this support channel cannot address urgent medical concerns or medical emergencies. If you are experiencing a medical emergency, please call 911 or your local emergency number, or go to your nearest emergency room.

Crisis and Mental Health Emergencies
Important: MoldCo and this support channel does not provide emergency services or crisis intervention for suicide or mental health issues. If you or someone you know is in immediate danger, experiencing thoughts of self-harm, or having a mental health crisis, please contact the Suicide & Crisis Lifeline at 988 (available 24/7 in the U.S.), call your local emergency services, go to the nearest emergency room right away, or visit 988lifeline.org for support.

Support Hours: Monday–Friday, 8:00 AM - 5:00 PM CST
For non-urgent technical or administrative questions, please contact us at support@moldco.com or use your patient portal, and we will respond as soon as possible within our business hours. For non-urgent medical advice, prescription requests, or treatment-related concerns, please contact your MoldCo Provider using the patient portal above.

CONFIDENTIALITY NOTICE
This messaging portal may contain sensitive and confidential health information protected under HIPAA (Health Insurance Portability and Accountability Act). If you are not the intended recipient, please notify the sender immediately. Any unauthorized review, use, disclosure, or distribution is prohibited.

While MoldCo provides ongoing support, we are not equipped to manage emergency medical situations. It is your responsibility to seek immediate medical attention if you experience any serious symptoms. For non-emergency questions, please use the patient portal to contact us.