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MoldCo Accessibility Statement

Last updated 2026-07-07

MoldCo is committed to ensuring digital accessibility for people of all abilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more usable for everyone.

Measures We Take

MoldCo takes the following measures to support accessibility of the Platform:

  • Including accessibility considerations as part of our design and development process
  • Providing text alternatives for non-text content where feasible
  • Ensuring the site can be navigated using a keyboard
  • Reviewing and updating content to improve readability and structure
  • Periodically reviewing the Platform against WCAG 2.1 AA criteria and prioritizing fixes

Third-Party Content

The Platform may include content, tools, or portals provided by independent Third-Party Providers, Pharmacies, or Labs (as described in our Terms of Use). MoldCo does not control the accessibility of third-party systems and cannot guarantee their conformance with these standards.

Feedback

We welcome your feedback on the accessibility of the MoldCo Platform. If you encounter accessibility barriers, please let us know:

Email: support@moldco.com

We try to respond to accessibility feedback within 3 business days and will work with you to provide the information, item, or transaction you seek through an alternate communication method if needed.

Formal Complaints

If you're not satisfied with our initial response, you may request escalation by replying to your original message. Your complaint will be reviewed by a member of our leadership team, who will respond within 5 business days.

Disclaimer

*Based on 61 patients tracked by MoldCo, including non-compliant patients and those still in their environment. Measures reduction in symptom count. Individual results may vary.

The information and guidance on this website is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. You should consult your healthcare providers to rule out other potential illnesses or conditions that may be causing their symptoms. Any health-related claims made on MoldCo's website have not been evaluated by the Food and Drug Administration (FDA). MoldCo assumes no responsibility or liability for any errors or omissions in any content and content of the references nor for any actions taken in reliance thereon. MoldCo does not guarantee that the treatments or recommendations provided through this platform will lead to an improvement in symptoms. Individual results may vary, and patients are encouraged to seek further evaluation and treatment from their healthcare providers.

Clinical services are provided by a network of independent providers including, without limitation, an affiliated clinical practice, Immune Co Medical Group P.A., and its related professional entities which are independent entities. MoldCo is a healthcare technology company and not a laboratory or medical provider. We make available certain products and services sold or offered by MoldCo and/or by affiliated practices, third-party licensed clinicians, participating pharmacies, CLIA-certified laboratories (collectively, the "Providers"), or other vendors. Any services you receive from the Providers or other vendors may be subject to additional terms and conditions from those Providers or vendors. All laboratory and medical services are provided to individuals who register as members by independent third parties such as the Providers or other vendors. These Providers and other vendors set their own pricing.

Although MoldCo may facilitate easy access to certain laboratory and medical service providers on your behalf, MoldCo does not recommend or refer you to any healthcare providers, and you are free to choose any healthcare provider and continue to use MoldCo's services. MoldCo does not offer medical advice, laboratory services, a diagnosis, or any form of medical opinion, through our services or otherwise. MoldCo's pricing includes technology and service fees charged by MoldCo, as well as access to limited prepaid laboratory and other services provided by third parties, and paid to such third parties on your behalf. Itemization of all fees is available upon request. For other important information regarding the services provided by MoldCo, please see Terms of Service.

Certain products available through our website located at www.MoldCo.com together with all of its sub-domains and mobile-enabled websites (the "Platform") require a valid prescription by a licensed healthcare provider. You will not be able to obtain a prescription product unless you have completed a consultation with one of the Providers through the Platform or in person as may be required by federal or state laws, the Provider has determined the prescription product is appropriate for you and the Provider has written a prescription. If a Provider determines a prescription product is appropriate for you and writes a prescription, you may fill it through one of the Pharmacies by using the Platform. If you complete a consultation with a Provider and fill a prescription through one of the Pharmacies, the prescription product will be shipped to you by the applicable Pharmacy.